The Intelligence Behind Every Guest Experience.
SentrX transforms guest feedback into clear, actionable intelligence—helping hospitality teams understand their guests, monitor every branch, and improve what matters most.
Your entire reputation, at a glance.
Track customer sentiment, spot urgent issues, uncover trends, and compare branch performance—all in one place, so your team can act in seconds, not days.
Brings your reviews & mentions together from
Everything you need to understand your customers.
SentrX brings scattered feedback from across platforms into one clear view of your business—helping you understand what’s happening across every branch, uncover what matters, and take action with confidence.
Dear Manager
We noticed a new negative comment on [Google Maps] in the North Branch.
All Comments
37
Overall Rating
3.1
Negative Reviews
12
Positive Reviews
15
Regular Comments
10
Legal Comments
2
Name Mentions
2
Customer Questions
2
Replied Comments
21
Non-Replied
16
Ahmed Al-Rashid
NegativeTerrible experience. The bathroom had a strong odor, the AC was broken and no one came to fix it despite multiple calls to reception.
James Wilson
NeutralAverage stay. Nothing exceptional but nothing terrible either. Room was clean, breakfast was okay. Standard hotel experience.
Maria Garcia
PositiveGreat location and friendly staff. The pool area was clean and well-maintained. Only issue was slow Wi-Fi in the rooms.
One platform. Complete visibility.
From sentiment analysis to branch comparisons — everything you need to understand your customers, monitor your reputation, and make smarter decisions, all in one place.
Sentiment Intelligence.
Automatically analyze thousands of customer reviews to uncover sentiment, identify recurring issues, and understand what your customers really think.
Ahmed Al-Rashid
NegativeTerrible experience. The bathroom had a strong odor, the AC was broken and no one came to fix it despite multiple calls to reception.
Maria Garcia
PositiveGreat location and friendly staff. The pool area was clean and well-maintained. Only issue was slow Wi-Fi in the rooms.
Branch Comparisons.
Compare every branch side by side. Instantly identify top performers, spot underperforming locations, and know where action is needed most.
Detailed Comparison
| Metric | Main Branch | North Branch | South Branch |
|---|---|---|---|
| Overall Rating | 4.2 | 3.1 | 4.8 Best |
| Total Reviews | 1,284 | 842 | 2,150 Best |
| Top Praise | Friendly staff | Location | Excellent service |
| Top Complaint | Slow check-in | Cleanliness | Parking |
| Overall Score | 78 /100 | 58 /100 | 92 /100 Best |
Trend Analytics.
Track sentiment and performance over time. Spot rising complaints, emerging patterns, and improving areas before they impact your overall rating.
Graphs and Analysis
Comments trend by sentiment.
Automated Reports.
Turn weeks or months of customer feedback into executive-ready reports in one click. Export polished PDF and spreadsheet reports your team can review and act on immediately.
Generated Reports
Executive-ready exports, one click away.
Monthly Reputation Summary
All Branches · Feb 2026
Negative Reviews Deep-Dive
North Branch · Feb 2026
Branch Performance Comparison
4 Branches · Q1 2026
Competitor Map.
Visualize your branches on a live map and see their ratings at a glance. Identify underperforming locations and compare them with nearby competitors.
Competitor Map
Branch ratings across the city.
Bring Your Own AI.
Connect your own OpenAI or Anthropic API key and use your preferred AI models for analysis. Your models, your billing, your data — SentrX handles the rest.
AI Providers
Bring your own API keys.
OpenAI · ChatGPT
gpt-4o
Anthropic · Claude
claude-sonnet-4
Team Access Control.
Give every team member the right level of access. Assign roles and permissions by user, from full management to view-only access across specific areas of your dashboard.
Team Members
Invite users with scoped permissions.
Markus Anders
markus@sentrx.ai
Sara Khaled
sara@sentrx.ai
Omar Farid
omar@sentrx.ai
Stay connected.
Follow SentrX for the latest product updates, new features, and insights — or reach out to our team whenever you need us.
Trusted by businesses that put customers first.
"SentrX turned our chaotic daily review management into a precise science. We now know exactly which of our 40 clinics needs help before the monthly review."
"The branch comparison map is a game-changer. I can look at the dashboard for 30 seconds and know exactly what my regional managers need to focus on today."
"We used to spend hours pulling reports from different platforms. SentrX automates the entire flow, giving us pure signal without the noise."
Pricing that scales with you.
Simple, transparent pricing. No hidden fees.
Starter
For small businesses that need essential visibility across their branches.
- Up to 5 branches
- Google Maps & Booking.com
- Essential Sentiment Analysis
- Weekly Reports
- Email Support
Professional
For growing multi-branch businesses that need deeper insights and control.
- Up to 25 branches
- Multiple review platforms & social channels
- Advanced Sentiment & Entity Extraction
- Branch Comparisons & Competitor Map
- Daily Automated PDF Reports
- Priority Support
Enterprise
For organizations with complex needs and custom analytics.
- Unlimited branches
- Custom data sources & APIs
- Predictive AI Insights
- White-Label Reporting
- Dedicated Success Manager
- SLA & Custom Contracts
Ready to take control?
Join businesses that rely on SentrX to monitor their reputation, understand their customers, and turn feedback into action.